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RETURNS AND EXCHANGES

EXTENDED 30-DAY MONEY-BACK GUARANTEE
Products sold by Lifefsome SILK, unless otherwise stated, are guaranteed a 30-day money-back policy under legitimate conditions*. If it is your first time returning an item from the USA, we have your shipping fee covered. Please note that the customer is responsible for paying the return shipping fee after the first return.
If you would like to exchange the product you ordered for another size, color, or style, please return the item(s) within 30 days of purchase, and we will process the exchange as soon as we receive the item.
HOW TO INITIATE A RETURN
Signin-01
SIGN IN
Sign in to your Lifefsome Silk account and find 'My returns or click 'Start a return.'
01
RequestanRMA
REQUEST AN RMA
Click 'Request New Return' and choose the order you wish to return.
02
Submitreturninfo
SUBMIT RETURN INFO
Select the item(s) you would like to return and specify the reason, condition, resolution, and proceed to submit.
03
print
PRINT RETURN LABEL
Print the return label* and tape it on the outside of the package. Inside the return package, please enclose your RMA along with your items.
04
GetRefunded
REFUND THE ITEM(S)
Please attach the provided UPS return label and take your package to your local UPS office. Once done, we will process your return as soon as we receive it.
05
START A RETURN
GENERAL RETURN POLICY
1.
You must submit all return requests within 30 days of your package being delivered.
2.
The following items cannot be returned, refunded, or exchanged—① Items on clearance, ②Silk underwear, ③Customized items, ④Monogrammed items, and ⑤Face masks .
3.
Returned items must be unworn, unwashed, undamaged with all original tags attached. We do not accept returned items that have been worn, damaged, washed, or altered.
4.
Please print out the RMA packaging slip and enclose it in your returns. We are not responsible for any delays. You can also click here to download the Return & Exchange form
NOTE:
  • If you cannot print out the RMA form, as an alternative, we advise you to write your order information (order number and email address), reasons for returning or exchanging, plus other comments on a piece of paper. Please enclose this in your returns package.
  • Returned merchandise must go through the return process first before being accepted.